Test bank for IT Strategy in Action 1st First Edition by James D. McKeen, Heather Smith

Solution manual for IT Strategy in Action 1st First Edition by James D. McKeen, Heather Smith

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IT Strategy in Action 1st First Edition by James D. McKeen, Heather Smith Solutions to Questions 

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Solution manual for IT Strategy in Action 1st First Edition by James D. McKeen, Heather Smith

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Solution manual for IT Strategy in Action 1st First Edition by James D. McKeen, Heather Smith

Table of Contents

Section I: Delivering Value with IT
1. Developing and Delivering on the IT Value Proposition
2. Developing IT Strategy for Business Value
3. Linking IT to Business Metrics
4. Managing Perceptions of IT
Mini-cases:
· IT Leadership at MaxTrade
· Investing in TUFS
· IT Planning at ModMeters
Section II: IT Governance
5. IT in the New World of Corporate Governance Reforms
6. Creating and Evolving a Technology Roadmap
7. The IT Budgeting Process
8. Information Management: The Nexus of Business and IT
9. IT in 2010
Mini-cases:
· Shared Services at RR Communications
· Creating a Process-Driven Organization at AgCredit
Section III: IT-Enabled Innovation
10. Strategic Experimentation with IT
11. Enhancing the Customer Experience with Technology
12. Information Delivery: IT’s Evolving Role
13. Digital Dashboards
14. Managing Electronic Communications
Mini-cases:
· Information Management at Homestyle Hotels
· Knowledge Management at Acme Consulting
· CRM at Minitrex
· Managing Technology at Genex Fuels
Section IV: Reinventing IT Capabilities
15. Developing IT Capabilities
16. IT Sourcing
17. Delivering IT Functions: A Decision Framework
18. Building Better IT Leaders: From the Bottom Up
19. Developing IT Professionalism
Mini-cases:
§ Leveraging IT Vendors at SleepSmart
§ Desktop Provisioning at CanCredit
§ Project Management at MM

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